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Refinished vs. Refurbished vs. Restored Pianos

Refinished vs. Refurbished vs. Restored Pianos | What’s the Difference?

Question: "I am looking to purchase a piano. As I've gone through various websites I've noticed the terms 'restored', 'refurbished' and 'refinished.' What is the difference between these terms?"

With numerous individuals and businesses within the worldwide piano industry, the terms ‘restored’ or ‘refurbished’ gets thrown around quite a bit. This can lead to a bit of confusion over the actual condition of the piano in question and what each term actually means. We can’t speak for other businesses or piano technicians, however below you will find the definitions we use for these various terms.

Piano Refinishing

Cosmetic Restoration: The refinishing of a piano is purely cosmetic. This is done to refresh the instrument and return a like new look and feel to the exterior of the piano cabinet. When we refinish a piano we utilize the finest materials and workmanship to ensure a premium, like new finish. We utilize closed pore, hand rubbed lacquer finishes over the quicker sprayed-only method. This ensures a finish with optimum clarity and one that is more easily repairable in the future. [Read more about the piano refinishing process.] Refinishing the piano cabinet is a normal part of our extensive piano restoration process. We may also refinish a piano that is in very good mechanical and interior condition but needs to be cosmetically refreshed to make it retail ready. Often refinishing will also be coupled with the refurbishing of a piano. Although it does not affect the actual mechanical function of the piano, obviously aesthetics count toward your overall enjoyment and the value of the piano.

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Steinway Artist John Mortensen of Cedarville University Selects Instruments from Chupp’s Pianos

Dr. Mortensen on his experience with Chupp's Piano ServiceDr. John Mortensen, Steinway Artist | Chupp's Piano Service, Inc.

Chupp's Piano Service regularly gets the opportunity to work with top University music programs and faculty. We recently completed delivery of several premium, fully restored Steinway Grand Pianos to Cedarville University in Cedarville, Ohio. This included a rare Steinway Model C, a Steinway Model L and a concert level Steinway Model D Grand Piano for the University's performance hall. [Which appropriately enough, features a soundboard made of unique Western Red Cedar.]

Dr. John Mortensen oversees the over 60 pianos utilized by the music department. An incredibly accomplished pianist, academic and overall musician, Dr. Mortensen is also an official International Steinway Artist. His writings appear in International Piano, Clavier, College Music Symposium, Piano Pedagogy Forum, and American Music Teacher. He was kind enough to write the following testimonial about his experience working with us to secure top quality instruments for the university.

The Steinway is the finest piano in the world, deserving not only elite artists to play it but also elite technicians to care for it. Dennis Chupp is just such a craftsman. A Master Technician trained at the Steinway Factory in New York, he received personal coaching from former Steinway head Service Technician Fred Drasche and has collaborated with the nation's leaders in the field of piano technology. His company, Chupp's Piano Service, specializes in re-manufacturing and repair of vintage pianos, bringing glorious new life to instruments which had fallen silent through the ravages of age, damage and neglect.
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Restored Steinway Model D Concert Grand Pianos - Chupp's Piano Service, Specializing in Restored Steinways

Why Buy A Restored Steinway Piano?

Top 3 Reasons Why You Should Purchase a Restored Steinway Grand Piano

Question: “I have read a lot about vintage Steinways vs. new. Why should I consider purchasing a restored Steinway over a new one?"

Here at Chupp’s Pianos, we often receive questions related to the differences between new and restored Steinway & Sons Pianos. After talking to our clients about the benefits and drawbacks of each type of piano, these conversations often lead up to the ultimate question: “Should I buy a new Steinway, or a vintage restored Steinway piano?” At the end of the day, we often find that finding a second home to a restored piano is the best way to go. Restored pianos are excellent musical investments that are often superior to brand new pianos. The workmanship during the 'golden era' of piano manufacturing was truly standard setting. Below you’ll find the top 3 reasons considering a restored Steinway & Sons piano might be in your best interest over a new one.

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Steinway Model M Grand Piano | Midwest Restored Steinways

Ohio Pianist Selects Restored Steinway M from Chupp’s Pianos

Kevin Vietmeier On His Golden Era Restored Steinway

Recently we were able to fully restore a golden era Steinway & Sons Model M Grand Piano for pianist Kevin Vietmeier. We were all very pleased with the tone and touch of the finished instrument. He was kind enough to leave a five star Google Review for us which we have reprinted below.
"After searching for a grand piano in Pennsylvania and Ohio (including official Steinway stores), I stumbled across Chupp's and drove out to play a Model M they had on sale. The owner, Dennis, was extremely patient and walked me through his restoration facility explaining the entire process of restoring a vintage Steinway. After playing some of their fully restored pianos, I was greatly impressed and decided to purchase a 1923 Model M and have them do a complete restoration.   Dennis and Tim were both upfront and honest with me throughout the entire process, and in the end I got a beautifully restored Steinway with the gorgeous tone I was expecting and unfortunately not hearing when playing brand new Steinways at other stores. I have had two technicians play the piano, and both were astounded at the excellent workmanship put into this instrument.

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VIDEO: The Story of a Steinway Grand Piano Restoration

A Look At The Steinway Piano Rebuilding Process

A little over a year ago we released the short documentary "The Garage Piano: The Story of a Steinway." Since then it has been viewed well over 10,000 times on Facebook and YouTube. This production details just some of the extensive work that goes into each one of our fully rebuilt Steinway pianos. If you haven't seen it yet, be sure to take the time to learn a bit more about the piano rebuilding process.
This is the story of the restoration of a Steinway & Sons Grand Piano. This instrument was left alone and neglected in a garage for over 20 years. This short documentary follows the rebuilding process and tells the story of the piano's full restoration and rebirth. From cosmetic details like replacing the keytops to extensively restoring the piano action and refinishing the satin ebony cabinet, this piano documentary shows the work that goes into returning a vintage New York Steinway to its former glory. The art of piano rebuilding is truly art you can feel!
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Steinway Model A3 Grand Piano | Quarter Sawn Oak - Fully Restored Crown Jewel Grand Piano

Featured Piano: 1917 Steinway Model A3 ‘Stretch A’ Grand Piano

Fully Rebuilt Steinway Model A3 Grand Piano | Very Rare Quarter Sawn Oak

The golden era of piano manufacturing saw high quality and continued innovation become the standard within the industry. Over 300 piano manufacturers in the United States alone competed to craft the best pianos possible. One of the most unique and well designed instruments during this period was the Steinway Model A-3 Grand Piano. These 6' 4 1/2" grand pianos are some of the finest pianos ever produced by the Steinway & Sons Company. Steinway Model A3 #188826 was built in 1917, during the peak of the company's golden era. This particular instrument is special not just for its amazingly well crafted scale design but for its rare cabinet woodwork as well. This piano features a very rare and unique quarter sawn oak cabinet. Used extensively in the past it is more labor intensive and expensive to produced. It is quite rare to find Steinway grand pianos with this desirable grain pattern.

A Rare Favorite

The Steinway Model A-3 has long been a favorite scale design of piano technicians and professional musicians. Discontinued in 1945 due to the competition it created for the larger and pricier Steinway Model B, the Model A-3 is a rare instrument well deserving of the respect it receives. The Model A-3 has become one of our favorite Steinway scale designs and we are proud to feature several of these vintage instruments in our facilities today. Read More
1893 Steinway Model C Semi-Concert Grand Piano | Satin Ebony - Fully Rebuilt/Restored - Vintage Steinway & Sons

The Steinway Model C | An Oft Forgotten Instrument

The Origin and History of the Steinway Model C Grand Piano

The Steinway Model B measures 6’11” in length while the Model D is 8’11”. But what about the piano that comes in between these two? The Steinway & Sons Model C Semi-Concert Grand Piano is an instrument that is often forgotten about – at least by some of us here in North America. Here is a quick history of the lineage of the Semi-Concert Model C.

The Steinway Model C's Origin

The 7’2” Steinway and Sons Model C was first manufactured in 1878 with Steinway #38675 being the first in the series to be completed on 8/24/1878. These seven-octave, 85-note pianos were based upon the earlier Parlor Grands built by Steinway. The Model C, 85-note piano was also known as the Style 3 in catalogues. The scale design featured a 21 note bass section and was redesigned from the earlier parlor grand piano by C.F. Theodore Steinway. The Model C was introduced during a time of advancement for the Steinway Company. The early Model C was first produced with a sectional case design, and in 1880 production of Model Cs with a more modern style bent-rim case began. The 85-note Model C/Style 3 was in production until 1886. Read More
Steinway Model D Grand Pianos - Chupp's Piano Service

Music Director Selects Steinway Model D from Chupp’s Pianos

Stephen Baker of Bethany Lutheran Church Selects Steinway Concert Grand

Recently Chupp's Piano Service provided Bethany Lutheran Church of Spencer, Iowa with a pre-owned Steinway Model D 9' Concert Grand Piano. Music Director Stephen Baker was kind enough to send in the following testimonial.
I searched all over the Midwest looking for a used concert grand for our church, and after playing dozens of pianos in Minneapolis, Iowa, and Michigan, I didn't find a better piano or a better value than at Chupp's in Indiana.   When the piano arrived, the word spread throughout town and people were so excited that a couple dozen people showed up just to watch the piano get unloaded and installed in the sanctuary. People who had never seen a 9' Steinway were actually moved to tears at just the sight of it! Read More

Steinway Model M Grand Pianos | The Popular ‘Studio Grand’

Steinway Model M Grand Pianos | Their Past, Present, & Future

The Steinway Model M is a fantastic grand piano, and has been since its creation in 1911. But before we tell the tale of the Steinway Model M, we need to understand the historical context under which this Steinway piano was invented. Things had begun to shift and change during the early part of the 20th Century. The piano had quickly become THE luxury item that every family yearned to own. Hundreds of thousands of grand and upright pianos were manufactured and sold yearly during this industry 'golden age' in the United States alone. This increasing popularity with the general public led companies to begin to look at crafting instruments that fit inside of smaller rooms and within slightly smaller budgets. Read More

Quick Facts About Steinway Pianos | Infographic

Over 160 Years of Fine Pianos | Quick Facts about Steinways

For over 160 years, the name "Steinway" has represented the finest quality in the piano industry. Founded by Henry E. Steinway, the company quickly became a leader in both craftsmanship and innovation. Over a century and a half later Steinway & Sons continues to expand and grow. With the slogan "The Instrument of the Immortals" Steinway pianos became the preferred choice of over 90% of professional concert pianists due to their unmistakable touch and tone. Scroll through the handy infographic to learn more about the rich history and work that goes into pianos bearing the name of Steinway. Read More
Steinway Model M Grand Piano | Restored Steinways for Sale

Featured Piano: 1927 Steinway Model M ‘Baby Grand’ Piano

Fully Rebuilt Steinway Model M | Fine Restored Pianos for Sale

The pre-WWII era of piano manufacturing saw the growing American industry reach its height in both size and quality. This golden age of piano manufacturing saw incredible quality and innovation become the standard as hundreds of makers competed for the hearts (and wallets) of a piano loving public. Into this era of craftsmanship Steinway Model M #250775 was born. Built in 1927 at the New York Steinway & Sons factory, this 5'7" instrument features an overstrung scale designed by Henry Ziegler. Scaled down from the larger Model O, this instrument was originally designed to give the public a smaller option in Steinway's lineup of grand pianos. Until the introduction of the 5'1" Model S, the Model M was the smallest grand piano that Steinway produced. Read More
Steinway Model D Concert Grand Piano - Fully Restored - For Sale - Specializing in Restored Steinways - Chupp's Piano Service

A Rare Opportunity | 4 Restored Steinway Model D Grand Pianos

UPDATE: Several of these grand pianos have now been sold. #275187 and #233201 are still available. 

The Steinway & Sons Model D is perhaps the most iconic concert instrument in world history. These 9’ grand pianos truly are the apex of Steinway engineering and craftsmanship.  The Model D offers artists a level of expression unlike any other and has come to set the standard by which other concert pianos are judged. It is very rare to find one, let alone several fully rebuilt Model Ds available to compare in any location. Here at Chupp’s Piano Service we are proud to have four fully rebuilt Steinway & Sons Model D Concert Grand Pianos in performance ready status in our facility, with more in the process of being rebuilt. Each of these wonderful instruments feature their own distinct musical quality. Read More

The Steinway Model D | The King of Instruments

The Steinway Model D Benchmark

The World's Standard For Concert Grand Pianos Steinway & Son Model D Keys

The Steinway & Sons Model D grand piano is one which signifies an instrument's grace, power, and delicacy unlike any other. Measuring at 8'11 3/4" in length, the Model D towers above regular grand pianos, which are usually around 5’6” to 6’ long. Truly the pinnacle of Steinway's historic dedication to innovation and top shelf craftsmanship, the thousand pound Model D-274 truly is the standard by which other concert pianos are judged against. Decades of craftsmanship and development, signified and represented by one instrument it has long been considered the first choice of concert pianists. Read More
Solungga Liu Concert Pianist | Chupps Piano Service

“A Magnificent Instrument” Solungga Liu’s Restored Steinway B

Concert Pianist and Professor on her Rebuilt Steinway & Sons Model B

Chupp's Piano Service is proud to provide many professional pianists with premium restored Steinway & Sons pianos. Accomplished Concert Pianist and Professor Solungga Liu purchased a rebuilt Steinway & Sons Model B Grand Piano from us. She was kind enough to give us the following testimonial. Read More
The Art of Piano Rebuilding | Premium Restored Pianos from Chupp's Piano Service

The Interior Parts of a Grand Piano

A Basic Overview & What You Need to Know

The grand piano is one of, if not the most distinctive and recognizable instruments in history. Invented in the early 1600s by inventor Bartolomeo Cristofori, the piano has a long and rich history. The mention of a grand piano may conjure up images of a shiny black cabinet and seemingly countless black and white keys. But while the outside is magnificent, the inside is where the heart of the piano truly lies. There are over 12,000 parts in a ‘basic’ Steinway grand piano and the vast majority of them are held in the interior of the cabinet. The piano truly is a modern mechanical marvel! Here is a quick rundown of the basic interior parts of a grand piano.

Refinished Cast Iron Grand Piano Plates | Inside a Grand PianoThe Plate

When lifting the lid and looking inside, the first piano part you probably will notice is the large cast iron plate. Although colors and casting methods vary from manufacturer to manufacturer, the basic function of the plate stays the same. The plate (sometimes called the piano's harp) serves as the backbone for the piano. The strings are affixed to the plate and the pins in the pinblock, so it must be able to withstand up to 40,000 pounds of tension. The large holes you see on the plate are cooling holes, which allow the cast metal to cool evenly. Usually the plate features various patent information and logos from the manufacturer. (You have to put your branding somewhere!) Read More

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